The embattled dog-walking app Wag — accused of dropping greater than a dozen pooches nationwide — has another lacking canine on its palms, The Put up has realized.
San Antonio, Texas, resident Cody Martinez, 35, instructed The Put up he travels typically for his job as a salesman and used Wag — dubbed the Uber of canine strolling — to care for his two huskies, Sozin, Four and Ozai, 2, whereas out of city.
However on Oct. 4, whereas Martinez was working in Philadelphia, he bought a name from a Wag consultant saying Sozin slipped out of his collar throughout a routine stroll and was lacking.
“I bear in mind being at work and all the pieces simply stopped, and I felt this massive pit in my abdomen … it was simply this ugly, ugly feeling,” Martinez recounted.
The consultant instructed him to not fear, he stated — the corporate could be placing up flyers within the space, “spreading consciousness” and opening up a tip line so folks may name in sightings.
However as the times began to go, messages reviewed by The Put up between Martinez and Wag present the heartbroken proprietor constantly asking what extra could possibly be executed, however getting what he dubbed “the runaround.”
“It was at all times very passive, ‘we’re spreading consciousness,’ not ‘let’s check out these different sources we’ve at our disposal we will use to search out your canine,’” Martinez stated.
These different sources embody hiring an expert canine tracker — a instrument the corporate used no less than twice within the Huge Apple for canine that have been misplaced by Wag walkers in 2017 and 2018.
Though Martinez “repeatedly requested” for different choices apart from flyers, Wag didn’t provide a tracker till Oct. 14 — 10 days after Sozin went lacking — and didn’t ship the tracker to the placement till Oct. 23, almost three weeks into the search, he stated.
“[The tracker] stated I had a shot if she’d gotten there earlier however the scent was gone at that time,” Martinez stated.
“We had an incredible shot at getting him again, however as a result of [Wag] didn’t really feel the necessity to get that additional useful resource,” Sozin continues to be lacking.
A few month after Sozin ran off, another canine named Mercy escaped throughout a Wag stroll in Austin.
In that case, Wag flew in the identical tracker inside 5 days — and the pup was discovered, in response to a Fb put up made by its house owners.
Martinez famous that Mercy’s house owners spoke to the media early on of their search, whereas he waited to inform his story, involved he’d lose Wag’s assist if he spoke out.
“As soon as I began diving in and searching into this, I spotted ‘oh my gosh, this isn’t only a one time prevalence,’ it’s occurred earlier than and in some instances, the canine have died underneath a walker’s consideration,” Martinez stated.
“Had I gone to the media [earlier] and spoken out, I’m certain it will’ve gotten extra consideration so [Wag] may decrease the publicity as a lot as doable so that they don’t get anymore unfavorable evaluations.”
Final Friday, greater than three months after Sozin went lacking, Wag reached out to Martinez to arrange a cellphone name with the corporate’s vice chairman of human sources, Dylan Allread.
“I stated, OK nice, perhaps I’ll have continued help, we’re gonna discover your canine, however as a substitute, the dialog went to ‘we’re not going to be serving to you out anymore, we’re going to be reducing ties now, we’re not going to be flying anymore, we’re simply going to be abandoning the search effort at this level,” Martinez stated.
For now, he’s hoping to unfold consciousness about his story and is spending as a lot time as he can together with his different canine, Ozai, who’s been staring out the window on a regular basis since Sozin went lacking.
In an announcement to The Put up, a Wag spokesperson stated it has suspended the walker that misplaced Sozin and “continues to observe a tip line” for any sightings of the canine.