(CNN) – Have you ever ever jumped a fence to get right into a live performance? The trendy equal of this might have occurred on Saturday, after fans had been ready to watch the UK’s greatest music competition at no cost after it suffered technical glitches.
UK fans who purchased £ 20 ($ 28) tickets to see the Glastonbury event reside had been unable to see performances by artists like Coldplay, Jorja Smith and George Ezra, and organizers had been pressured to submit a hyperlink to a free broadcast.
“Once more, we’re very sorry for the issues within the first half of the published,” competition organizer Emily Eavis stated in a tweet. “However thanks for all of the messages of help, in addition to the unimaginable responses concerning the event itself.”
What occurred at Glastonbury digital?
The “Reside at Worthy Farm” present began at 7:00 p.m. native time (2:00 p.m. ET), however inside minutes fans had been complaining on-line that they couldn’t see the primary act, Wolf Alice, regardless of have already paid for it.
Driift, Glastonbury’s associate firm for reside streaming, stated in an announcement that it was “devastated” by technical failures.
The web event organizer, which has efficiently featured artists equivalent to Niall Horan and Andrea Bocelli, posted a brand new hyperlink two hours after the present began, permitting fans to watch it once more at no cost.
George Ezra on the Glastonbury Competition. / .
“Ultimately I used to be ready to see all the competition, however of course the group of the event didn’t reside up to what a competition as necessary as that is supposed to accomplish,” stated Ana Bravo Díaz, who tried to entry the competition on-line from Madrid (Spain) after paying a ticket.
Bravo Díaz instructed CNN on Sunday that he was unable to entry the published for 2 hours and that, even when he may, there was no choice to return to the start; this might solely be achieved when the present was over.
He added that he was not provided a refund straight, however Driift has made a kind out there to those that need to request it. He stated that anybody who purchased a ticket would even have entry to Sunday’s broadcasts and {that a} viewing hyperlink would even be made out there till Could 30.
‘Technical issues, unacceptable’
Driift despatched CNN a second assertion on Sunday saying she was “mortified” and that the technical issues had been unacceptable.
“Driift is just not a know-how enterprise or a media platform, and we depend on a 3rd occasion firm for sure facets of the event broadcast,” he stated.
“This supplier has already recognized the trigger of final evening’s issues and whereas we’re awaiting a full technical report, there have been no subsequent issues for ticket patrons who accessed the broadcasts that adopted for North America or Australia.”
The occasions firm additionally apologized to Glastonbury, the performers and the shoppers. He added that he’s not making any cash from the event streamed on-line.
Glastonbury didn’t instantly reply to requests for remark.
Another yr with no face-to-face competition
Glastonbury organizers stated in January that the well-known British music competition can be canceled for the second yr in a row amid the covid-19 pandemic.
Tickets which have already been bought will roll over to 2022, when Glastonbury goals to maintain its second event in 5 years, following a yr off in 2018 and two consecutive occasions canceled.
The web broadcast was supposed to present much-needed funding for the event in 2022, whereas additionally supporting charities Oxfam, Greenpeace and WaterAid, in accordance to the Glastonbury web site.
Grammy-nominated director Paul Dugdale created the five-hour manufacturing, which takes viewers on a digital tour of the competition website. The ruling didn’t have an effect on three different transmissions in different time zones.
You’ll be able to watch the livestream right here. No code required. https://t.co/cX5WBZInCk
– Glastonbury Competition (@glastonbury) Could 22, 2021
“We have now put our hearts and souls into the conclusion of this event, and we’re very proud of it. We’re additionally enormously grateful to all of the artists who put of their time to ship spectacular performances, ”Eavis stated in one other tweet.
The present will air once more on Sunday.
One of probably the most prestigious festivals
The internationally famend event is usually held on 364 hectares of the Eavis household farm in Somerset, south-west England.
The 2019 competition drew a crowd of 175,000 attendees and featured performances by The Remedy, Stormzy, The Killers, amongst others.
Glastonbury – presumably probably the most prestigious reside music event on the earth – has been headlined by an array of British and world stars since its first date in 1970, together with David Bowie, the Rolling Stones, Oasis, U2 and Beyoncé.
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