Here’s what checking into a hotel is like in the age of Covid-19

The reception desk at luxurious boutique property Diamond Mills Hotel & Tavern in Saugerties, New York, options sneeze guards. Company and workers should put on face masks in public areas.

Gina Hornbeck/Diamond Mills Hotel & Tavern

Like most parts of journey in the Covid-19 period, hotel check-in has modified — maybe, in some ways, for good.

As lodging in states with declining an infection and hospitalization charges  begin to reopen their doorways to company as soon as once more, hotel and resort homeowners, managers and workers are getting rid of some longtime perks and props whereas including new security measures.

At Diamond Mills Resort & Tavern, in Saugerties, New York, for instance, registration begins even earlier than arrival, with form-filling and credit-card authorization accomplished on-line. The primary issues company arriving at the 30-unit luxurious boutique property in the Hudson Valley 100 miles north of New York Metropolis will see are indicators informing them that masks are required in all public areas.

Face coverings firmly in place, company want solely cease at reception to choose up a ready room key — a disposable one, handed below a giant plexiglass sneeze guard separating them from front-desk workers. They’re additionally given an data sheet explaining security protocols enacted at the hotel, and there is loads of sanitizer gel on faucet, too.

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Key in hand, company at Diamond Mills will greater than probably head straight to their room, as the small however well-appointed hotel foyer now not boasts — for the time being — complimentary espresso, tea and fruit-infused water, nor the ordinary free morning continental breakfast and night wine-and-cheese unfold, to linger over. 

“We did not shut the foyer utterly, however there’s nothing actually in there proper now,” mentioned Gina Hornbeck, hotel supervisor at Diamond Mills. “We’re a boutique hotel; you go in your room and lock your door.

“Nonetheless, we’re taking precautions [and] we do every thing for company’ safety,” she added. Thus, the health club is closed. The Tavern restaurant was open, nonetheless, throughout a current Section 2 keep for al fresco service by masked wait workers at socially distanced tables on the restaurant deck. (Now that Ulster County has entered New York State’s Section 3, eating is additionally out there inside — at 50% capability.) On the menu: farm-to-table fare by chef Marcos Castro. 

In an period of Covid-19 security considerations, secure room perks like distinctive views tackle added worth. A view of the Cantine Dam in Saugerties, New York, from a guestroom balcony at the Diamond Mills Hotel & Tavern.

Kenneth Kiesnoski

Dimension issues in relation to visitor consolation ranges with attainable publicity to pathogens in public locations, noticed Brian Kelly, founder and CEO of journey web site The Factors Man. Thus, smaller properties like Diamond Mills could also be higher located than giant hotel and resort chain retailers, at the least in the brief time period.

“Whereas Covid-19 definitely can stay on surfaces, it is extra about being on the identical elevator with different individuals and getting sneezed on than it is about the virus lurking on a TV distant management,” he mentioned. “Who desires to remain on the 50th flooring of a large hotel if you cannot trip in the elevator with anybody else?

“What are you going to do, wait an hour to go down for dinner?” Kelly added. “That might drive me loopy.”

Company at accommodations want to acknowledge that, as with flying, they are not going to be getting the full expertise.

Brian Kelly

CEO of The Factors Man

Diamond Mills — a brief two-hour drive from Manhattan, as highway journeys enhance in reputation this summer time — had eight bookings the weekend of June 20-21, which Hornbeck described as “a good quantity,” given the property was shuttered for all of April and virtually empty most of Could.

The hotel usually does a bustling enterprise with not solely highway trippers however skiers and attendees at particular occasions corresponding to weddings and the annual HITS Saugerties Collection horse present. Whereas it was closed, Diamond Mills centered on property cleansing and upgrades, in addition to getting ready and donating as much as 5,000 meals a week to native charities and hospitals.

With occupancy nonetheless low, company are positioned in each different room and, when attainable, spaced out between flooring. “We may do 100% occupancy proper now, however we can’t right now,” Hornbeck mentioned. “We wish company to really feel secure and comfy.”

The primary hotel constructing at the Diamond Mills Hotel & Tavern resort complicated in Saugerties, New York.

Kenneth Kiesnoski

Diamond Mills is focusing on mid-July for full occupancy, and the finish of August — when it is thought Ulster County would possibly obtain Section 4 of reopening — for the return of all visitor providers and facilities.

Proprietor Tom Struzzieri, a native entrepreneur, restaurateur and HITS horse-show operator who opened Diamond Mills in 2011, is trying ahead. “We get to [fully] open in July and we’re enthusiastic about that,” he mentioned. “We misplaced Could and June, and that was unhappy, however in the grand scheme of issues, we’re all wholesome and doing simply tremendous.”

A brand new solution to keep

In the meantime, administration is recommending what it calls the “New Technique to Keep” to arriving company.

“You continue to have consolation and luxurious however have additionally issues to try this are Covid-19-friendly, corresponding to visiting the city seaside or mountaineering on native paths, or simply sitting in your personal balcony with a glass of wine,” mentioned Hornbeck.

All 30 rooms at Diamond Mills, designed and constructed by Struzzieri on the website of a riverside 19th century paper mill, boast giant balconies with views of the scenic Cantine Dam waterfall. Premium options like these verandas could matter extra as company decide to spend further time in their rooms and fewer in public areas of accommodations.

A deluxe king room at the Diamond Mills Hotel & Tavern resort complicated in Saugerties, New York. Amid Covid-19, visitor models have been stripped of problematic extras corresponding to decorative pillows on beds.

Kenneth Kiesnoski

Pandemic-era tweaks to unit furnishings and in-room facilities embody bathrobes sealed in plastic, bathroom paper rolls left wrapped and elimination of all ornamental pillows from beds. Room service and night turn-down with recent flowers and handmade goodies, in the meantime, have each been suspended.

Telephones, alarm clocks, espresso makers and TV remotes stay in rooms however are sanitized previous to buyer arrival utilizing biohazard cleansing requirements, in keeping with Hornbeck. “All of our housekeepers have all the time been skilled in biohazard cleansing,” she mentioned. “They swimsuit up and go in, in masks and gloves, to scrub up.”

Housekeeping throughout visitor stays, nonetheless, is additionally suspended, until requested. “We need to be as sanitary as attainable,” Hornbeck defined. “The much less contact, the higher.”

One more and more widespread precaution Diamond Mills is eschewing, nonetheless, is visitor temperature checks. Though hotel workers do have their temperature taken prior to every shift, company should not requested their well being standing upon arrival.

I feel that we’re refined and sensible sufficient to get reopening completed as safely as attainable.

Tom Struzzieri

proprietor of Diamond Mills Hotel & Tavern

“We mentioned it, nevertheless it felt too invasive, particularly since company should not interacting a lot with anybody else,” Hornbeck defined. “There aren’t tons of of individuals right here, and we’re holding everybody separated.” Struzzieri famous that New York State doesn’t mandate visitor temperature checks as half of its pandemic pointers for companies.

Charges have been discounted by 30% to 35%, as effectively, starting from $275 to $575 per room, double occupancy, this weekend. That jibes with the sensibilities of Kelly at The Factors Man. “Paying for a full-service hotel however getting the naked bones would not actually make sense,” he mentioned. “Company at accommodations want to acknowledge that, as with flying, they are not going to be getting the full expertise” at many accommodations and resorts.

However in the finish, Kelly famous, “it is all about security, security, security.”

Struzzieri, in the meantime, is assured his workers can get Diamond Mills again up and operating at full steam as quickly as New York Gov. Andrew Cuomo provides the all-clear. “We have spent exhaustive quantities of time with county and state [officials] and downloaded each attainable piece of data you can ever wished to examine it,” he mentioned. “I feel that we’re refined and sensible sufficient to get reopening completed as safely as attainable.”

About the author

Tina Sanders

Tina Sanders

Tina is the mind behind, and she ideated it when she was working for an online magazine company where she used to cover US-based headlines news. She holds a degree in journalism and has more than 4.5 years of experience in an online magazine company. She had the idea while working there but when she was quite sure about starting something on her own, she took the risk and left the job to start Gruntstuff. Since then she added a few team members, and along with them, she creates General US news content on the site.

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