Uber passengers in the US have attacked with their words on Twitter after a “glitch” meant they were imposed 100 times more than revealed fares.
One trip that should have required $96.72 (£77.60) was reportedly imposed at $9,672, while some charges were so huge they triggered fraud alarms.
The payment obstacle eventually caught riders in San Diego and Washington.
Further, Uber stated the matter had been settled immediately however refused to state how many of its passengers had been strained.
One Uber customer said the high cost of a short journey, $1,905 alternatively of $19.05, had directed to her husband’s card cracking its balance limit on his birthday.
Several others described the same with their charges and opposed there was no direct way to communicate the obstacle to Uber.
Uber stated it realized how “frustrating” the glitch had been for riders. And charges would be adjusted so passengers paid only the advertised charge without talking with their banks.
Mr. Mark, social and operations director at the Washington Post, who also was hit by the glitch, stated one lesson to take from the encounter was to not link a debit card to an Uber account.
With debit cards, money was promptly transferred from a bank account and could get a day to be restored, he stated.