By Sebastian Quiroz zero COMMENTS 02/12/2021 11:25 am
Last Wednesday, February 10, an enormous failure was reported with the web service of Izzi in Mexico. As is customary in these circumstances, the Federal Client Prosecutor’s Workplace (Profeco) requested a report of this error from the telecommunications firm. Now, it has been revealed that This authorities physique is analyzing the opportunity of a class action lawsuit against Izzi.
In a latest assertion, Profeco requested Izzi customers to file a proper criticism to analyze the extent of impression of the failure submitted a few days in the past. For its half, the accountable firm has a interval of 12 hours to current a report concerning the error, this as a result of Izzi should notify failures that last greater than two hours and that have an effect on greater than 10,000 customers.
That is what Profeco commented on the matter:
“IZZI should display and show that the failure was attributable to drive majeure and, if relevant, search a method to compensate its customers.”
Equally, Profeco requested the Federal Telecommunications Institute (IFT) for the report that, in idea, Izzi ought to have despatched a few hours after the incident on Wednesday. Those that want to file a proper criticism can accomplish that by:
-Client phone: 55 5568 8722 and 800 468 8722.
-E mail: [email protected]
-Digital tackle http://telefonodelconsumidor.gob.mx/
By way of: Profeco
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