The director of the Intelligence Enterprise Unit of the corporate specializing in measurement and impacts of Metric networks, Ingrid Álvarez, revealed that after a research carried out by the company, it detected that the Federal Shopper Prosecutor’s Workplace (Profeco) has introduced a better positioning in networks throughout 2020.
In an interview with MILENIO the consultant Metric, defined that for the evaluation, they do a search in digital media, equivalent to Twitter, Fb or Google, to search out out what was particularly mentioned about Profeco, and the legal professional Ricardo Sheffield Padilla, searching for all of the mentions in digital media which might be associated to them.
“We noticed the searches that individuals do, I noticed the search habits that Profeco has had in the final 5 years, it has been maintained; However sure in 2020, there are some peaks which might be extra distinguished than the earlier 5 years. When it comes to the positioning they’ve completed, in 2020 they’d extra issues to announce and it does develop into extra seen relying on how helpful Profeco is ”, he said.
He defined that among the many outcomes they may discover was that There’s fixed exercise on folks’s requests for Profeco to evaluation a services or products, and even the complaints that customers have about firms, « then that goes in the conventional and fixed manner. »
The second inflection level or main searches for Profeco in 2020 that they discovered, have been matters about deceptive promoting in the method of the sale of the presidential aircraft, “because it was a media concern, it brought on an inflection associated to them as a result of folks complained with Profeco ”.
“The best level of all was the evaluation they made to ban the sale of some manufacturers of cheese. That was as a result of it issues to public opinion, in addition to to the manufacturers that produce them, and there have been firms that have been famous to be cherished and have been a development ”, he mentioned.
He confused that they discovered that Profeco has a continuing in phrases of constructive and damaging perspective, « it is because folks ask the company for assist and handle to place themselves, the dangerous factor can be if they didn’t look to Profeco to unravel one thing.
About Ricardo Sheffield, indicated that the damaging factors that have been introduced are associated to the truth that folks thought-about that he had a nasty administration of the technique through the technique of decreasing gasoline costs, “they take into account that he didn’t handle it effectively, and so they label him to complain of that ».
“Additionally they label it to demand that there be a scarcity of sanctions for fuel stations that aren’t complying with the foundations. This concern of fuel stations has an influence on public opinion, folks preserve asking for a better technique for implementation, ”mentioned Álvarez.
For the previous head of Profeco, Carlos Arce, who was a solicitor in Vicente Fox’s administration, mentioned that in the matter of gasoline, “the present administration has been fortunate, as a result of consumption fell for a very long time, and it didn’t develop into one thing gasoline is substantial for Mexicans on account of lack of mobility. In order that has helped this Profeco loads ”.
He added that on the finances concern, this physique has been some of the affected for a few years. « Throughout the interval the place I used to be, there was an excellent presidential assist and we labored conveniently, however later, the establishment was very weakened, proper now it’s regaining vigor, as a result of they’re one of many few issues in regards to the public administration that the President is aware of » .
“I feel they’re doing a job thus far that’s what they’ve recognized in the Federal Shopper Safety Legislation, that’s the necessary factor; In authorities, every establishment should comply with the regulation that governs it, it’s not complying with the president, however with the regulation. I consider that whether it is fulfilling its features till now, it will want extra finances to have better scope, « he mentioned in an interview with MILENIO.