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Registry error left a woman unable to access benefits because she is listed as dead in the database

María Estela Luna, a Cartagena citizen who appears as dead in the National Registry of Civil Status / (Noticias Caracol).

María Estela Luna, a Cartagena citizen who seems as dead in the Nationwide Registry of Civil Standing / (Noticias Caracol).

María Estela Luna is a Cartagena woman who She has been preventing a nightmare for roughly three months that has condemned her to lose her benefits as a Colombian citizen: Determine as ‘deceased particular person ‘ inside the database of the Nationwide Registry of Civil Standing.

Though Luna is utterly unaware of the actual motive why he seems as a ‘deceased particular person’ in the citizen registry, he didn’t discover the inconsistency due to having misplaced his doc as such, however when making an attempt to make a medical appointment with the selling entity of Salud Cooperativa Multiactiva de Desarrollo Integral (Coosalud), the place they knowledgeable her that the requested requirement couldn’t achieve success because she was nearly dead.

In that sense, the woman went to the Coosalud customer support headquarters, the place she was referred to the Basic Registry of Civil Standing in Cartagena to make clear the inconsistency. There they indicated that mentioned irregularity of paperwork could possibly be due to a downside when accessing their benefits inside the Identification and Classification System of Potential Beneficiaries for Social Applications (Sisbén).

The woman has made 4 makes an attempt to be acknowledged as a dwelling citizen and to regain access to the benefits and social packages provided by the Colombian State.

As canceled due to death, the ID of María Estela Luna appears in Cartagena / (Noticias Caracol). As canceled by demise, the ID of María Estela Luna seems in Cartagena / (Noticias Caracol).

María Estela, a native of San Onofre, Sucre, instructed Noticias Caracol that to this point no public official has been ready to clear up your authorized downside with the identification doc quantity, a proven fact that has triggered a excessive stage of stress, disappointment and mistrust in the Colombian registration system, because like her there could also be many instances of Colombians who’re legally deceased, however have no idea it but.

The woman spoke about the damages that the authorized downside has introduced her and the nightmare that she has had to undergo. This said to Noticias Caracol:

I’m dead, my ID was discharged, I can’t make financial institution transactions, I can’t access my Sisbén card, I can’t use my ID for something

Apparently, María Estela was notified of her demise by means of a written doc and since then she has not been ready to dwell calmly in the combat to make clear her authorized standing earlier than the State entities.

It is additionally an uncommon process the place an institutional process error happens that could be due to a confusion of a public worker or an act carried out with even unlawful causes.

Being in optimum well being circumstances, Luna hopes to have the ability to get better her benefits from Sisbén and with well being selling entities in case of requiring any emergency or specialised care. Nonetheless, the woman mentioned that this case harmed her in numerous spheres of her life, such as emotional, financial, work, social, and well being.

For now, the Auxiliary Registrar’s Workplace quantity three of Cartagena referred to as her and this might be her fifth try to get better her regular life as a non-deceased citizen and that in this fashion your ID turns into helpful once more.

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Donna Miller

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